Dear Valued Client
Access Bank, our sponsoring bank for Payaccsys Cards and Accounts, has informed us of a mandatory Data Centre Migration, which affects their Mastercard processing connection. Mastercard has now confirmed the logistics for this relocation, and the activity is scheduled as follows:
Risk Time Duration: Up to 11 hours (as per Mastercard’s official guidance)
Start: Thursday, 20th of November 2025 at 23:00 SAST
End: Friday, 21st of November 2025 at 10:00 SAST
SERVICES IMPACTED:
During this period, there will be a full outage of card transaction processing routed through Mastercard. This includes:
- POS transactions
- eCommerce transactions
- ATM withdrawals
These services will resume once Mastercard completes the relocation and confirms successful restoration.
SERVICES NOT IMPACTED:
The following services will continue to operate normally:
- EFT, RTC, and SWIFT incoming transactions
- Card management features
Our team, together with Access Bank and Mastercard, will actively monitor the process throughout the maintenance window to ensure a smooth relocation and restore services as quickly as possible. We will send a confirmation once the migration has been completed and card transactions are fully available again.
Thank you for your understanding and continued partnership. Please feel free to Contact Us if you have any questions or require further clarification.
