Dear Valued Client
Access Bank, our sponsoring bank for Payaccsys Cards and Accounts, has informed us of a mandatory migration, which affects their Mastercard processing connection. Mastercard has now confirmed the logistics, and the activity is scheduled as follows:
Risk Time Duration: Up to 8 hours (as per Mastercard’s official guidance)
Start: Tuesday, 20th of January 2026 at 21:00 SAST
End: Wednesday, 21st of January 2026 at 06:00 SAST
ALL SERVICES IMPACTED:
During this period, there will be a full outage of card transaction processing routed through Mastercard. This includes:
- POS transactions
- eCommerce transactions
- ATM withdrawals
- EFT, RTC and SWIFT Incoming transactions
- Card management features
These services will resume once Mastercard completes the migration and confirms successful restoration.
Our team, together with Access Bank and Mastercard, will actively monitor the process throughout the maintenance window to ensure a smooth migration and restoration of services as quickly as possible.
Thank you for your understanding and continued partnership. Please feel free to Contact Us if you have any questions or require further clarification.
